Misrouting of vehicles, including ambulances and 1st responders, by Eircode has been reported for many years now.
New examples keep being reported through social media and that means there are many more that go unreported. The above image is from a post a few days ago in boards.ie and is just one more of many many examples.
Those who report Eircode mis-routing in relation to deliveries do not always realise that the very same could happen if an ambulance is trying to find them........ ;- but with potentially life and death related consequences. Even though Eircode & the Department of Communications promote their product through Public Service Announcements (PSA's) on RTE for ambulance emergency response, they continue to fail to take any responsibility when a misrouting report raises the possibility of an ambulance being led astray and delayed. They also have taken no steps to warn the public about this well documented issue.
Eircode misrouting is predictable and can be avoided. It is explained in detail in our post here -/>
We are aware that in previous cases Capita personnel have advised those reporting the issue to contact Google Maps to get them to help solve the problem (not always possible or timely). Not only have they not admitted that by simply moving the location of the Eircode themselves they could resolve the problem, they also fail to advise those with the problem that even if they get the problem solved in Google Maps, the issue may well remain for ambulances as they use a different mapping system (CoPilot - Trimble Maps). Furthermore, other service providers may be using Garmin/Navigon, TomTom or other navigation/map systems which all would have to be contacted to fully (though possibly temporarily) correct a problem which Eircode created and could solve themselves. Unfortunately, Eircode will not do as required to resolve the matter as the An Post design specifications for Eircode limit what the code can point to.
The quickest solution for those experiencing Eircode mis-routing is to generate a Loc8 Code for the access to the desired property using the web-app here -/> Then create a sign with the Loc8 Code on it and place for all to see - guidelines for displaying Eircodes or Loc8 Codes are here -/>
It is important to understand that the National Ambulance Service has fully integrated Loc8 Code into their systems side-by-side with Eircode since 2017.
If you are reading this post, please #checkyourcode , advise others to do so also and please do it for those who can't. We are very happy to help and you can make contact with us here -/>